01
Listen and scope
We hear what concerns you, understand the site and agree what a useful answer needs to cover.
The point of the work
A report should tell you something real.
There is a difference between a system that looks right and one that works at 02:00 on a busy shift. The difference lives in people, handovers, doors, routines and the small workarounds nobody puts in the binder.
System Resets gives decision-makers an independent view of what is happening on the ground, what matters most, and where to focus next. We listen first, then test the everyday reality of the site.
Our work is deliberately separate from the fix. We do not sell hardware, software or installations. You choose what to do with what we find.
Plain speaking, evidence-led01 / 04
A grounded process
Listen. Walk. Report.
No theatre, no boilerplate. We spend time with the people who run the site, walk the operation and bring the findings back in a form leaders can use.
Where it matters, we look beyond office hours, including nights and weekends.
02
Walk the floor
We observe the people, places and handoffs where written procedures meet a real working day.
03
Make the findings clear
A concise report of around five pages, depending on the findings, separates what we saw from what we recommend considering.
04
Present to decision-makers
We talk through the findings and priorities directly, so the people responsible can decide what happens next.
Ways to work together
Useful answers.
Clear fees.
Start with the question you need answered. Every engagement is scoped to the site and the decision in front of you.
01
Listening Session & Scoping
A half-day session to understand your concerns, the site and the right scope. Immediate verbal findings and a decision on whether to proceed.
If you proceed to a Reality Check, this fee is credited against it.
£1,250+ VAT · half day
02
The Reality Check
One on-site day observing how security works in practice, followed by a presentation and concise findings.
Around five pages, depending on the findings: what works, where exposure sits, and practical priorities for decision-makers.
£6,500+ VAT · £2,500 each additional building
03
Controlled Failure Exercise
A planned, controlled live test designed around an agreed scenario and site boundaries.
One week of planning, one live test day and a presentation, with video/photo evidence, action matrix and debrief.
£14,000+ VAT
04
Procedure Cut
A focussed review of working procedures, made practical for the people expected to use them.
Takes 2–3 weeks. Delivers 1–3 page floor checklists, a drilled shift and a close note.
£20,000+ VAT
All fees shown exclude VAT. Additional scope and site requirements are discussed before work begins.
See the work
A sample Reality Check.
This anonymised mock report gives you an idea of the structure ahead of the presentation that wraps up a Reality Check.
See how we distinguish what was expected from what happened in practice, explain why it matters, and set out clear priorities for decision-makers.
Download the sample report PDF · No form or sign-up requiredIndependent by design
We tell you what we see.
You choose the fix.
Our job is diagnosis: a clear-eyed view of how the operation behaves, where procedures hold up and where they do not. We do not sell hardware, software or installation work. Nor do we bundle findings with a product proposal.
That keeps the decision where it belongs: with the people responsible for the site, its people and its priorities.
No kit to sellNo installation agendaYour decision, your next step
The people on site
Partners, not a pitch team.
You will speak with the partners doing the work. Experience built in demanding operational settings, brought to the details of your site.
Partner
Stuart Tomlin
Stuart has observed operational security since joining the prison service in 2002. His work focuses on where procedures fail under real human behaviour and how to make the safe action practical.
Procedure in the hands of the people using it.
Partner
Stephen Horton
Stephen brings 25 years in security and holds an SIA licence. He has worked from frontline roles through to senior operational leadership.
Experience includes the Financial Times, Mercedes-Benz, Volkswagen Head Office and Chiswick Business Park.
Straight answers
Common questions about site security.
Practical details on the review, the fees and how to start a conversation with the partners.
What does a Reality Check include?
A Reality Check is one on-site day, followed by a report of around five pages, depending on the findings, and a presentation to decision-makers. It shows how site security and procedures work in practice, not only what written policy says.
How much does a Reality Check cost?
The Reality Check costs £6,500 plus VAT for one building, with each additional building priced at £2,500 plus VAT. Additional scope and site requirements are discussed before work begins.
Which types of sites does System Resets work with?
System Resets works with complex sites including data centres, logistics hubs, secure healthcare environments and corporate estates.
Does System Resets sell security equipment or installations?
No. System Resets provides independent advice and does not sell hardware, software or installations. The client decides what action to take.
What is a Procedure Cut?
A Procedure Cut reviews working procedures and turns them into practical floor checklists. It takes two to three weeks and includes a drilled shift and a close note.
How do I start a conversation with System Resets?
Call Stephen Horton and Stuart Tomlin to arrange a free 30-minute conversation about your site, your concern and whether System Resets can help.
No hard sell. Just a useful first step.
Thirty minutes to get the real question on the table.
Talk directly with Stephen Horton and Stuart Tomlin. Bring the concern, the site context and the question you need answered. We will tell you candidly whether we can help and what a sensible next step looks like.
Call 07766553322
Call to arrange your free 30-minute conversation, or view the sample report.
See the sample report